Please read the booking conditions below, as your booking request constitutes acceptance thereof. We regret we cannot accept provisional bookings. We do not take reservations from persons under 18 years of age.

Please phone us on 015395 68103 to book your holiday.

We welcome guests with disabilities, and to help us find the best property for your particular needs please let us know your access requirements.

You will be asked to give a debit or credit card number to secure the booking.

Bookings more than 5 weeks to your holiday:

DEPOSIT £90.00 FOR EACH WEEK BOOKED

(Balance due 5 weeks before your holiday)

Bookings within 5 weeks of your holiday:

FULL RENTAL IS PAYABLE

PLEASE NOTE ALL PAYMENTS BY CREDIT CARD WILL INCUR A SMALL SURCHARGE OF 2% (there will be no charge for payments by debit card)

An acknowledgement of your booking will be sent to you by post.

LAKES & VALLEYS BOOKING TERMS & CONDITIONS

Lakes and Valleys acts solely as a booking agent on behalf of both owner and holidaymaker. Once a booking is made a contract is thus formed between the latter two parties, and you are then responsible for the full rental.

Care of the property: A condition of acceptance of any booking is that the holidaymaker will take good care of the property and its contents, and that it is left in a truly clean and tidy state as it will have been found. The care is to include all furnishings, utensils, crockery and linen and though you might not be charged for minor breakages, you are responsible for all damage or breakages.

Booking: All reservations are contractually binding when made whether by telephone, in writing or by any other means. We are always pleased to discuss any requirements you may have, and assist you in planning your holiday.

Number of persons: The number of persons using the holiday property is not to exceed the maximum number stated on the website. The agent or owner reserve the right not to accept a booking or refuse entry if any of the booking conditions are not met.

Your holiday: Holidays are from 4pm on arrival day until 10 am on departure day. We will try to be flexible with these times where, for example, you have young children and babies. However this is subject to scheduling and availability. Please discuss your requirements with us prior to your stay.

Pets: Pets are welcome in some of our properties and these are indicated in the details. However, it is understood that pets are not allowed on any beds and chairs, and must not be left unattended at any time in the property. On departure there must be no evidence of the pet either inside the property or outside in the garden. There should be no nuisance and annoyance to the neighbours.

Booking Cancellation: See the holiday cancellation scheme.

Alternative Booking: If for any reason the property is not available or has been rendered unsuitable for holiday letting (e.g. fire damage) on the date booked, all rent and charges paid by the holidaymaker will be refunded in full but there shall be no further claim against the agent or owners.

Access: The property owner or his/her representative shall be allowed access to the property at any reasonable time during your stay.

Complaints: Once a holidaymaker has returned home it is difficult for Lakes and Valleys to investigate complaints of any nature. Regrettably, therefore, Lakes and Valleys are unable to accept claims once a holiday has been completed. It is possible that, during your holiday, something could go wrong. Should this happen, in the first instance, please contact the owner/caretaker of your property during your stay. Should the matter remain unresolved then please contact Lakes and Valleys immediately and we will endeavour to settle the issue.

Website Information: We do our best to ensure our website is kept up to date from information provided by the cottages owners. We cannot accept liability for a breakdown of any facility at the holiday property which is beyond our reasonable control (e.g. breakdown of electrical equipment or a problem with plumbing) or from the negligence of the owner resulting in loss injury or accident.

Limitations of liability: The use of holiday accommodation and any facilities is entirely at the holidaymaker's own risk and no liability is accepted for any loss, damage, sickness or injury howsoever caused which may be sustained during the holiday to any member of the party, or any car and its contents or any possessions of the holiday maker.

HOLIDAY CANCELLATION SCHEME

The cancellation scheme is for your protection and peace of mind and is included in the cost of your holiday. The scheme provides the hirer and the other members of the party, named on the booking form, with a refund of rent paid in the event of cancellation prior to your holiday due to: death; extreme illness producing incapacity or quarantine of the hirer or the rirer's spouse, parents, or parents in law or children.

The scheme is subject to the following terms:

• That all the above mentioned persons are in good physical & mental health at the time of booking.
• No claims can be accepted for cancellations due to psychological or psychiatric disorders, anxiety, stress or depression, pregnancy, recurring chronic or continuing illness.
• In the event of cancellation please telephone us immediately followed by notice in writing.
  A doctors certificate or other relevant documents will be required to support a claim.
• In the event of your holiday being cut short due to death, illness or sickness to any member of the party on holiday you will reimbursed for the unused portion of your holiday providing that the property is vacated by all members of your party.
• The sum to be reimbursed will be calculated from the date Lakes and Valleys are notified, if this is later than the date the property is vacated.
• If the reason for the cancellation is not covered by the above terms then you will remain liable for the full balance. If however, we are subsequently able to re let the property the monies received will be forwarded to you, less a £40 administration charge. The cancellation scheme payment will be retained by ourselves.
• If the cancellation scheme payment has not been paid at the time of booking a refund can not be made.