Please read the booking conditions below, as your booking request constitutes acceptance thereof. We regret we cannot accept provisional bookings. We do not take reservations from persons under 18 years of age.

Please phone us on 015395 68103 to book your holiday.

We welcome guests with disabilities, and to help us find the best property for your particular needs please let us know your access requirements.

You will be asked to give a debit or credit card number to secure the booking.

Bookings more than 8 weeks to your holiday:

DEPOSIT £90.00 FOR EACH WEEK BOOKED

(Balance due 8 weeks before your holiday)

Bookings within 8 weeks of your holiday:

FULL RENTAL IS PAYABLE

PLEASE NOTE ALL PAYMENTS BY CREDIT CARD WILL INCUR A SMALL SURCHARGE OF 2% (there will be no charge for payments by debit card)

An acknowledgement of your booking will be sent to you by post.

LAKES & VALLEYS BOOKING TERMS & CONDITIONS

Lakes and Valleys acts solely as a booking agent on behalf of both owner and holidaymaker. Once a booking is made a contract is thus formed between the latter two parties, and you are then responsible for the full rental.

Care of the property: A condition of acceptance of any booking is that the holidaymaker will take good care of the property and its contents, and that it is left in a truly clean and tidy state as it will have been found. The care is to include all furnishings, utensils, crockery and linen and though you might not be charged for minor breakages, you are responsible for all damage or breakages.

Booking: All reservations are contractually binding when made whether by telephone, in writing or by any other means. We are always pleased to discuss any requirements you may have, and assist you in planning your holiday.

Number of persons: The number of persons using the holiday property is not to exceed the maximum number stated on the website. The agent or owner reserve the right not to accept a booking or refuse entry if any of the booking conditions are not met.

Your holiday: Holidays are from 4pm on arrival day until 10 am on departure day. We will try to be flexible with these times where, for example, you have young children and babies. However this is subject to scheduling and availability. Please discuss your requirements with us prior to your stay.

Pets: Pets are welcome in some of our properties and these are indicated in the details. However, it is understood that pets are not allowed on any beds and chairs, and must not be left unattended at any time in the property. On departure there must be no evidence of the pet either inside the property or outside in the garden. There should be no nuisance and annoyance to the neighbours.

Booking Cancellation: If you are compelled to cancel your holiday we will endeavour to re-let the accommodation and if successful you will only forfeit your deposit, otherwise the full amount is payable by you. We strongly recommend that holiday guests arrange their own travel and accommodation insurance.

Alternative Booking: If for any reason the property is not available or has been rendered unsuitable for holiday letting (e.g. fire damage) on the date booked, all rent and charges paid by the holidaymaker will be refunded in full but there shall be no further claim against the agent or owners.

Access: The property owner or his/her representative shall be allowed access to the property at any reasonable time during your stay.

Complaints: Once a holidaymaker has returned home it is difficult for Lakes and Valleys to investigate complaints of any nature. Regrettably, therefore, Lakes and Valleys are unable to accept claims once a holiday has been completed. It is possible that, during your holiday, something could go wrong. Should this happen, in the first instance, please contact the owner/caretaker of your property during your stay. Should the matter remain unresolved then please contact Lakes and Valleys immediately and we will endeavour to settle the issue.

Website Information: We do our best to ensure our website is kept up to date from information provided by the cottages owners. We cannot accept liability for a breakdown of any facility at the holiday property which is beyond our reasonable control (e.g. breakdown of electrical equipment or a problem with plumbing) or from the negligence of the owner resulting in loss injury or accident.

Limitations of liability: The use of holiday accommodation and any facilities is entirely at the holidaymaker's own risk and no liability is accepted for any loss, damage, sickness or injury howsoever caused which may be sustained during the holiday to any member of the party, or any car and its contents or any possessions of the holiday maker.